Support
Real humans, reasonable hours.
Most answers are below. For everything else, email us — clearly written questions get clearly written answers, usually within a business day.
GLPMate support helps with the app — never with medical questions. For anything about your treatment, dose or symptoms, contact your prescriber. For emergencies, contact emergency services. We take this line seriously, and so should every health app.
Frequent support questions
How do I cancel my subscription?
Subscriptions are managed by your app store, not by us. iPhone: Settings → your name → Subscriptions → GLPMate → Cancel. Android: Play Store → profile → Payments & subscriptions → Subscriptions → GLPMate → Cancel. Uninstalling the app does not cancel a subscription.
How do I request a refund?
Purchases are processed by Apple and Google, so refunds go through them: Apple at reportaproblem.apple.com, Google via Play Store order history → Request a refund. If you get stuck, email us — we’ll point you to the right place for your case.
How do I export my data?
In the app: Settings → Data → Export CSV. The export includes every data type — doses, weight, measurements, side effects, water, sleep and more. It’s free for all users.
How do I delete my account and data?
In the app: Settings → Account → Delete account. Deletion removes your server data; there is a short grace window in case you change your mind, after which removal is permanent. You can also email us to exercise data rights.
The app or a reminder isn’t behaving — what helps you debug?
Three things: your platform (iOS/Android) and version, what you expected vs what happened, and roughly when. Screenshots help. We read every report.
Do you offer support in my language?
Write to us in your language — the app supports 49, and so does our support workflow.